‘Urgent prescriptions’ put a huge strain on the whole surgery team, including reception staff, prescription clerks and the prescribing team. In order to help patients order prescriptions in a way that allows a better experience for both patients and staff we have implemented an urgent prescriptions policy.
The most appropriate way for computer literate patients to order medication is via our online ordering service. In the coming weeks we will be looking for Online Ordering Champions to advise patients and help with set-up for individuals.
For all patients we aim to have prescriptions completed within 5 working days from receipt of receiving a request.
Specifically regarding ‘Urgent Prescriptions’, only certain medicines are genuinely urgent and have the potential to cause harm by their absence. Palliative care and cancer patients may have medications urgently to help comfort and these requests will be sent to the on the day triage lists for completion.
Our staff will help all patients wherever possible to fulfil repeat orders, however if they feel your prescription is clinically not urgent, you may be asked to come back in 5 working days.
Click here to log into Patient Access to request your medication
In order to register for Online Patient service you must complete a form which can be obtained from Reception or from downloading here. Please note you will need to PRINT, COMPLETE AND SIGN the above form AND bring TWO pieces of ID in with you - ONE photo and ONE proof of address. They CANNOT be the same form of ID e.g. driving license for both.
Within 28 days of our receipt of this form you will receive an activation email containing a link which, when clicked, will take you through the activation process and your new online repeat prescription service will be live.