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LIVI

Rosedean House Surgery now offers a video GP service – LIVI – to all our patients.

To access the service, simply download LIVI from the App store

(iphone) or Google Play (Android), and sign up. You can get medical

advice, prescriptions and referrals by video, with appointments

available on the same day, even at weekends.

Get the LIVI app here: https://bit.ly/2KySedD

Improving your care

 

Rosedean House Surgery is announcing a new initiative that aims to improve the care you receive from the practice.

We are developing an acute care team of doctors, nurses, health care assistants and pharmacists to help you with medical problems quickly and efficiently. 

Why are we doing this?

We are very aware of the difficulty in obtaining a doctor’s appointment, and the unfortunate 8:00am rush to phone for one. We know that needs to be improved, and that there can sometimes be a delay in the doctor calling you back about a medically urgent problem – something that is far from ideal.

 

We are therefore designing a more focussed care system local to you at the surgery, delivered by your trusted clinical team responsive to urgent need.

 

How will we deliver this service?

When you phone in for an appointment our patient advisors will ask you a few additional questions so that they can help the medical team prioritise your call and ensure you get the right care at the right time. 

 

If your problem is an emergency, we will ask you to call 999 unless you need support in doing so.

 

If your problem is medically urgent our patient advisor will put you on an urgent ring back list for the next available clinician to call you.

 

If your problem needs less urgent attention the medical team will call you back later in the day and discuss things with you on the phone:

 

  • They may be able to resolve your problem over the phone, saving you a trip to the surgery.
  • If you need to be seen you will be offered an immediate appointment at our Acute Care Hub, or prompt care by an appropriate clinician for your need,
  • Or if you prefer, your preferred GP as soon as possible dependent on your doctor’s working pattern and your personal preferences.

 

Our official start date for this service is Monday 9th September but you may notice a few small changes in the run up to this date.

 

Your feedback is important

The purpose of this scheme is to deliver a better, more responsive service to patients, and we are confident that your experience of care will be improved. However we also need your help and patience to get the scheme working well, and your feedback on what is, or isn’t, working.

 

 Welcome to the Rosedean House Surgery Website

With this website we aim to help you find all the information you need at the click of a mouse. From ordering your repeat prescriptions to reading our practice newsletters, updating your contact details to checking opening times, you'll find it all here.

 There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.

 

 

On-line Services application form

  Rosedean House Surgery Online Services Application Form

Please note you will need to PRINT, COMPLETE AND SIGN the above form AND bring TWO pieces of ID in with you - ONE photo and ONE proof of address.  They CANNOT be the same form of ID e.g. driving license for both.

We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better place for all your online needs.


  Download the Freedom of Information Act model publication Scheme   

We value your feedback about your experience of using our services.

Please Click here to complete the NHS Friends and Family Test




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(Site updated 18/11/2019)
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