PRACTICE TRAINING DAY
On Wednesday 28th August we will be holding a Practice Training Day.
The Reception will be run by the Management Team in the afternoon on the 28th August. Please plan to book appointments in the morning of the 28th August.
ROSEDEAN HOUSE SURGERY IMPROVEMENT PLAN
It is well documented that General Practice is under enormous pressure. This year Rosedean House Surgery has experienced unprecedented and unavoidable challenge in terms of GP retirement, loss of clinical and administrative staff and a change in computer system that did not go as smoothly as planned. This has meant we have been unable to deliver the standard of healthcare that our patients have previously been accustomed to.
How is the Practice going to address the situation? The Partners have invested in a specialist team to ensure that the problems our patients are experiencing will be resolved by October 2019. A new model of care will be developed as we need to make maximum use of staff that can be recruited, and free up GP time so that they can see and treat those patients with more complex issues and those needing more urgent high-level medical care. We must future proof the Practice so that we can continue to deliver the best possible healthcare to all our patients in the years to come.
What changes have been made already? The specialist team has recruited:-
- Two Advanced Nurse Practitioners – highly skilled clinicians who specialise in acute care
- A Clinical Pharmacist – a highly qualified expert in medicines who can assist patients in a range of ways and further develop our dispensing services and relationships with local Pharmacies
- Health Care Assistant – a specialised clinician who can take blood, deal with samples and BP checks, dressings, injections and other testing.
How and when can patients expect the new model of care to be implemented? We are planning to train all staff in the new model over the weeks of 26th August 2019 – 6th September 2019 including a focused day, 28th August, when services will be limited. The Practice is open for both urgent and routine appointments but if you can safely avoid contacting us then it will help considerably. The new system will be fully implemented by 9th September 2019.
What does this new system look like? Our Reception team, supported by clinicians, will use a “triage” technique to guide patients to the most appropriate person to treat or advise them. There will be a daily medication queries list and patients with urgent concerns will be contacted the same day
Are changes planned for Dispensary? We are redesigning how the Dispensary functions so you can expect your prescription to be ready on the 5th day after you order. The current 6 day backlog should be resolved by October 2019.
As patients you too have an important role: The new system will be surprising and different but our staff are highly-skilled and do understand your health needs so you can trust them. If you are able to use our online services it would be much appreciated. This will enable those vulnerable and isolated patients to have better access to our services. Please contact us if you require help with our online services. Thank you for your continued patience and understanding.
Welcome to the Rosedean House Surgery Website
With this website we aim to help you find all the information you need at the click of a mouse. From ordering your repeat prescriptions to reading our practice newsletters, updating your contact details to checking opening times, you'll find it all here.